Refund policy

Items purchased from Value Controls, Inc. (“Value Controls”) may not be covered by the manufacturer’s warranty because Value Controls is not an “authorized” dealer of the merchandise. However, the item is covered by Value Controls’ 2-Year Warranty, the terms of which are set forth below.

1. Non-warranty Returns
1.1. If customer is dissatisfied with any product purchased from Value Controls, Customer may return the product within sixty (60) calendar days of the invoice date. A 20% restocking fee will apply to all non-warranty returns. Value Controls does not accept returns of a product based on the date manufactured or the cosmetic condition of product or packaging. Refunds of product will be issued only upon receipt and testing.

2. Warranty Returns
2.1. Value Controls warrants that the good(s) sold pursuant to a particular order (“Goods”) shall be free from defects in materials and workmanship for a period of two (2) years from the date the customer is invoiced for the Goods (“the Warranty Period”). The foregoing warranty shall only be applicable to Goods stored, installed, handled, operated, or otherwise used under normal conditions.
2.2. All warranties issued are provided by Value Controls, not the manufacturer. All warranties issued herein are non-transferable without Value Controls’ prior written consent.
2.3. If, during the Warranty Period, a Customer wishes to make a claim under Section 2.1 (“Warranty Claim”), the Customer shall provide notice using the following methods:
Phone: 800.584.9901
2.4. Upon receipt of Warranty Claim, Value Controls will issue a Return Authorization Number (“RMA”). Value Controls will not accept any Warranty Claim without a valid RMA.
2.5. Freight and rush fees for Goods returned under Warranty Claims shall remain the responsibility of the Customer.
2.6. Value Controls’ obligation shall be limited to the replacement of any such Good (or part/component thereof as Value Controls determines) free of charge to the customer. If Value Controls determines that the Good cannot be replaced, Value Controls shall credit the Customer’s account in an amount equal to the sum the customer paid for it.
2.7. Any Warranty Claims must be received before the end of the Warranty Period, together with the return of the Good within this same period, and must include Value Controls’ RMA number.
2.8. This Warranty is given in lieu of any other warranties, either express or implied, including that Value Controls disclaims any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall Value Controls be liable for any damages except actual damages up to, but not exceeding, the amount Customer paid to Value Controls for the particular Good. Further, Value Controls shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.


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